R E S U M É
Education.
University of Derby
Bachelor of Art’s in International Hospitality and Design Management Awarded First Class Honours 1:1 GPA: 4.0
May 2022
Swiss Hotel Management School
Swiss Higher Diploma in International Hotel and Design Management Awarded First Class Honours
January 2021
International Hotel & Tourism Training Institute
Swiss Diploma in International Hotel Operations Management Awarded First Class Honours
January 2020
Windhoek International School
International Baccalaureate Diploma Programme (IBDP)
June 2018
Windhoek International School
International General Certificate of Secondary Education (IGCSE)
June 2016
Work Experience.
CEO For One Month
Adecco Group Switzerland, Zurich, Switzerland , June 2023 - August 2023
Advised the CEO and the Executive Board in decision-making concerning internal change management, restructuring, G&A savings, and global strategic planning. Developed a career companion service; as an innovation project proposal for both B2B and B2C markets targeting Generation Z. Crafted an Excel business plan for a new service idea with the potential for cost-saving synergies of over 300,000 CHF. Analysed existing growth plan and led in a workshop to discuss future recruitment solutions for a global multinational consumer goods company.
Presented client-focused insights and recommendations to Global and Country CEOs, enhancing client offerings and internal performance. Designed plans for cultural change initiatives post-merger and between brands to encourage cross-selling and collaboration to the Swiss Leadership team. Launched a high-impact social media strategy, garnering 31,900 impressions, 800+ profile visits, and generating 2 client leads and 1 candidate lead.
Skills Development Year
Pick n’ Pay · Fowler House Private School · Mixed Moments Podcast · Institute auf dem Rosenberg , Various Locations Globally, February 2022 - June 2023
Spearheaded an interior design initiative; for a top 5 African grocery brand, spanning 2,000+ stores in 8 countries with a yearly turnover of 97.9 billion ZAR. This involved leading design meetings, conducting market research, establishing success criteria, creating innovative design concepts, and producing detailed sketches and plans tailored to the client's vision and objectives.
Boosted student attendance by 80% as a mentor, by generating and implementing mental well-being strategies. Increased client base by 100%. Through performance reports and feedback management for students’ psychologists and parents.
Founder and Host of the Mixed Moments podcast, dedicated to fostering meaningful dialogues among individuals from diverse racial, cultural, and ethnic backgrounds. This endeavour established a community and platform for discussing pressing issues that resonate with our everyday experiences, earning recognition by ranking #16 in Namibia's Society and Culture category for the year 2021.
Cultivated strong relationships with diverse stakeholders (parents, students, staff, external providers) while overseeing 50+ students as a Boarding House Artisan.
Front Office Agent Trainee
Firmdale Hotels, London United Kingdom, February 2020 - July 2020
Responded to inbound questions and inquiries to provide front office service and support with ad-hoc projects. Provided consistent high-quality service measured by positive feedback from guests and management. Executed the guest check-in and out journey to a 5-star standard resulting in 50% conversion to regular guests. Partook in the migration of all online Front Office systems to manual, to ensure a smooth upgrade of the Opera System.
Service Trainee Bar & In-room Dining
Victoria Jungfrau Grand Hotel and Spa, Interlaken Switzerland, February 2019 - August 2019
Implemented “Leading Quality Assurance” and Food Hygiene standards to ensure guests can expect consistent and high-quality service resulting in the successful accreditation by LQA in 2019. Coordinated the delivery of in-room dining requests to ensure timely service, and quality delivery resulting in positive responses and satisfaction of guests with an increase in delivery time by 25%. Collaborated with cross-functional teams to effectively manage daily operations. Designed the drink, food and cigar service based on market demands resulting in a 30% increase in potential revenue and satisfaction from new and returning guests.
Leadership Involvement & Achievements.
President of the Student Ambassador Forum (SHMS-IHTTI)
Swiss Hotel Management School, Leysin Switzerland
September 2021 - January 2022 September 2020 - January 2021
Vice-President of the Student Ambassador Forum (SHMS-IHTTI)
Swiss Hotel Management School, Caux Switzerland
September 2019 - January 2020
Self-enhancement and Leadership Development (SEAD) Club Member
Swiss Education Group, Leysin Switzerland
September 2021 - January 2022
Swiss Education Group Leadership Forum Member
Swiss Education Group, Switzerland
May 2021
Senior Assistant Event Manager Gala Dinner
International Hotel and Tourism Training Institute (IHTTI), Neuchâtel Switzerland
September 2018 - January 2019
President of the Secondary Student Council
Windhoek International School, Windhoek Namibia
September 2016 - June 2017
Johannesburg Model United Nations (JOMUN) Chairperson
American International School Johannesburg, Johannesburg South Africa
2017
Johannesburg Model United Nations (JOMUN) Delegate
American International School Johannesburg, Johannesburg South Africa
2016
Chef of the Year Runner-Up
Namibian Chefs Association, Windhoek Namibia
2016, 2015
Languages and Skills
NATIVE
English
German
LIMITED WORKING PROFICIENCY
Afrikaans
ELEMENTARY PROFICIENCY
Mandarin
French
HARD SKILLS
Microsoft Office
Apple iWork
Google Suite
AutoCAD
Sketch Up
Opera
Accounting
SOFT SKILLS
Punctual
Organised
Communicative
Approachable
Inquisitive
Leadership
Critical Thinking
Time Management
LIFE SKILLS
SCUBA Diver
POP Pilates Instructor
Childline Life Line Counsellor